Privacy Policy | Moo Moo

Last updated: 21/02/2025

At Moo Moo’s Play Café, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

By using our website www.moomoosplaycafe.co.uk ("Website") and interacting with our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal data when you use our Website, make a booking, sign up for newsletters, or otherwise interact with our services. The types of data we may collect include:

Personal Identifiable Information: Name, email address, phone number, date of birth (for children’s bookings), and any other information you provide when you make bookings, contact us, or participate in events.
Payment Information: Credit/debit card details and billing address (processed securely through third-party payment processors).
Technical Information: Information about your device and how you use our Website, such as your IP address, browser type, device type, and browsing behaviour. This information helps us improve your experience and our services.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

To process bookings and reservations: We use your information to manage bookings for play sessions, parties, and events.
To communicate with you: We may use your contact details to confirm bookings, send updates, respond to inquiries, and send newsletters or promotional emails (if you’ve opted in).
To improve our services: We use analytics and feedback to enhance the user experience on our Website and improve our cafe and play services.
To comply with legal obligations: We may need to use or disclose your information to comply with applicable laws or to protect our rights.

3. Legal Basis for Processing Your Data

Under the UK GDPR, we rely on the following legal bases to process your personal data:

Consent: Where you have given us consent to process your data, such as subscribing to our newsletter or opting into marketing communications.
Contractual Necessity: To fulfil bookings, transactions, and other requests made through our Website or services.
Legal Obligation: If we are required to process your personal data to comply with applicable laws.
Legitimate Interests: To communicate with you about our services, improve our Website, and protect our business.

4. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixels) to enhance your experience on our Website, monitor usage, and help us improve our services. Cookies are small text files placed on your device that enable us to remember your preferences and activities.

You can manage cookie preferences in your browser settings. Please note that disabling cookies may affect your ability to use some features of the Website.

For more detailed information on how we use cookies, please read our Cookie Policy.

5. Data Security

We are committed to keeping your personal data secure. We use appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your personal data in the following situations:

Service Providers: We share your data with trusted third-party service providers (e.g., payment processors, email marketing platforms, and hosting services) to assist us in running our business. These providers are required to protect your information and use it only for the purpose for which it was provided.
Legal Compliance: We may disclose your data to comply with legal obligations, such as responding to a court order or a lawful request by a government authority.
Business Transfers: In the event of a business transfer, such as a merger or acquisition, your information may be transferred to the new owner, and we will notify you if this occurs.

7. Your Rights Under the UK GDPR

As a data subject, you have certain rights regarding your personal data:

Access: You have the right to request a copy of the personal data we hold about you.
Rectification: You can ask us to correct any inaccuracies or update your personal data.
Erasure: You have the right to request the deletion of your personal data, subject to certain exceptions (e.g., legal obligations or contractual requirements).
Restriction of Processing: You may request that we restrict the processing of your data in certain situations.
Portability: You may request a copy of your personal data in a structured, commonly used format, or transfer it to another controller.
Objection: You may object to the processing of your personal data, particularly if we are processing it based on legitimate interests.

To exercise any of these rights, please contact us at hello@moomoosplaycafe.co.uk. We will respond to your request in accordance with applicable data protection laws.

8. Retention of Data

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. If you make a booking or reservation, we will retain the relevant information for the duration of the transaction and for any additional period necessary for legal or accounting purposes.

9. Third-Party Websites and Links

Our Website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

We do not knowingly collect personal data from children under the age of 13. If we learn that we have inadvertently collected personal data from a child, we will take steps to delete that data as soon as possible. If you are a parent or guardian and believe that we may have collected information from your child, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the "Last updated" date will be revised accordingly. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Moo Moo’s Play Café
38a High St, Cobham, KT11 3EB
Email: hello@moomoosplaycafe.co.uk